Privacy Policy

Overview

The Fiber Dad ("we," "us," or "our") is a home IT services business operated by Paul Hall in Knoxville, Tennessee. This Privacy Policy explains how we collect, use, and protect information you provide when you contact us, request a quote, or use our website at thefiberdad.com.

We take your privacy seriously. We do not sell your personal information. We collect only what we need to provide our services and respond to your inquiries.

Information We Collect

We collect information you voluntarily provide when you:

• Fill out a contact or quote request form
• Call or email us directly
• Schedule a service appointment

This may include your name, phone number, email address, home address or service location, and a description of your IT issue.

We also collect standard technical data automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This is collected through standard web server logs and is used only to maintain and improve the website.

How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and quote requests
• Schedule and confirm appointments
• Provide the IT services you requested
• Send follow-up communications related to your service
• Improve our website and service offerings

We do not use your information for unsolicited marketing without your consent.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service delivery: If a job requires a specialist or subcontractor, we may share relevant information with them solely for that purpose.
• Legal requirements: If required by law, court order, or government authority.
• Business tools: We use third-party tools such as web form processors (Web3Forms) to receive your contact submissions. These tools process your data on our behalf and are not permitted to use it for other purposes.

Data Retention

We retain customer contact and service records for as long as necessary to provide ongoing support and comply with legal obligations — typically no longer than three years after your last interaction with us. You may request deletion of your data at any time by contacting us.

Cookies

Our website uses minimal cookies. We do not use advertising or tracking cookies. Our site may use session cookies for basic functionality. You can disable cookies in your browser settings without affecting your ability to use this website.

Security

We take reasonable technical measures to protect your information, including HTTPS encryption on our website and secure handling of customer data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

On-Site Service Privacy

When we perform services at your home, we access only the devices and systems necessary to complete the requested work. We do not access, copy, or retain personal files, passwords, or private data beyond what is needed for the service. Any credentials shared with us during a service visit are not stored after the job is complete.

Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any future marketing communications

To exercise any of these rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.