Terms of Service

Agreement to These Terms

Welcome to The Fiber Dad. These Terms of Service ("Terms") govern the home IT, network, smart home, and private AI hosting services ("Services") provided by The Fiber Dad, operated by Paul Hall in Knoxville, Tennessee, as well as your use of the website at thefiberdad.com. By requesting a quote, scheduling service, using our website, or becoming a hosting subscriber, you agree to these Terms.

Please read these Terms carefully. If you do not agree with any part of them, please do not use our Services or website.

Services We Provide

The Fiber Dad provides residential and small-business technology services, including:

• WiFi optimization, dead-zone fixes, and network setup
• Smart home device installation and configuration
• Network security and privacy hardening
• Computer repair and general IT support
• Private AI agent hosting on hardware you own or lease from us

We do not provide internet service, and we are not affiliated with any internet service provider.

Quotes, Pricing, and Payment

Quotes are provided before any work begins and are based on the scope of work described at the time of the request. Quotes are valid for 30 days.

• If we discover additional Issues during the job, we will contact you before doing any extra billable work.
• Payment is due upon completion of on-site services unless other arrangements are made in writing.
• Hosting and subscription services (such as private AI agent hosting) are billed monthly in advance and may be cancelled at the end of any billing period.
• Hardware, parts, and software licenses are billed at cost plus any stated markup shown on your quote.

Scheduling and Access to Your Home

All service appointments require access to your home, business, or network systems. By scheduling a service call, you confirm that you either own the property or have the owner's permission for the work to be performed.

For on-site visits, an adult (18 or older) must be present unless other arrangements are made. We will treat your home with care, but you agree to remove or secure fragile, valuable, or sentimental items near the work area before the appointment.

Cancellations and Rescheduling

Life happens — we get it. If you need to cancel or move an appointment, please give us at least 24 hours' notice whenever possible. Repeated last-minute cancellations or missed appointments (where we arrive and cannot access the property) may result in a trip fee, which we will always tell you about before charging.

If we need to reschedule, we will do so at no cost to you.

Customer Responsibilities

Before service, we recommend backing up your important files and data. We take care with your devices, but software and hardware work always carries some risk. Unless backup is explicitly included in your quoted scope of work, you are responsible for backing up data before we begin.

• You are responsible for your own data, accounts, and passwords.
• Do not share passwords with us unless it is necessary for the service, and change any credentials you shared once the service is complete.
• You confirm that all equipment you ask us to service belongs to you or you have authority to have it serviced.

Workmanship

We stand behind our work. If a problem directly related to work we performed arises within 30 days of service, contact us and we will return to correct it at no additional charge. This warranty covers labor performed by The Fiber Dad only — it does not cover equipment failure, third-party software issues, changes made by others after the fact, or issues outside the original scope of work.

Hardware and parts we supply for you are covered by the original manufacturer's or supplier's warranty, not by a separate warranty from us.

Private AI Hosting

For private AI agent hosting subscriptions, your agent software runs on dedicated hardware at your home or business. Key points:

• Your conversation data and local files stay on your own hardware. We do not read, store, or use your agent's data outside of the support and maintenance work described in your service plan.
• You are responsible for how you use your hosted AI agent and for any content it sends on your behalf.
• The hosted agent may connect to third-party services (such as messaging platforms or AI model providers) according to your setup request. Those services have their own terms and privacy policies.
• We will provide reasonable notice before any maintenance that interrupts your service.

You agree not to use hosted agents for unlawful activity, spam or bulk unsolicited messaging, or any use that violates applicable law or third-party platform terms.

Limitation of Liability

To the fullest extent permitted by law, The Fiber Dad is not liable for indirect, incidental, or consequential damages, including lost data, lost profits, or loss of use of equipment or services.

Our total liability for any claim related to our Services is limited to the amount you paid us for the service giving rise to the claim. Nothing in these Terms limits liability that cannot legally be limited, or applies where it would be unenforceable under Tennessee law.

Website Content and External Links

Content on thefiberdad.com (including blog posts and guides) is provided for general information only. It is not professional advice for your specific situation. We publish in good faith, but we do not guarantee that content is complete, current, or accurate, and we are not liable for how you use it.

Our website may link to external sites. We do not control those sites and are not responsible for their content, policies, or practices.

Intellectual Property

The Fiber Dad name, logo, website design, and original content are the property of The Fiber Dad and may not be copied or reused commercially without permission. You may share links to our content freely.

Termination

We may decline or discontinue service for any customer who is abusive to staff, engages in unlawful activity, or fails to pay amounts owed. Hosting subscriptions may be terminated by either party with notice before the end of the current billing period.

Governing Law

These Terms are governed by the laws of the State of Tennessee. Any dispute arising from these Terms or our Services will be handled in the state or federal courts located in Knox County, Tennessee.

Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our Services or website after an update means you accept the revised Terms.