Tech problems don't keep business hours. Whether your printer stopped working at 8 PM or your work laptop is acting up on a Monday morning, Paul Hall at The Fiber Dad answers the call — remotely or in person, fast.
Fast, flexible tech support delivered the way that works best for you — screen sharing, phone, or in person.
We connect to your computer via secure, encrypted screen sharing (you always see what we're doing and can disconnect anytime) and fix software issues, account problems, and configuration errors without a visit.
When the problem can't be solved remotely — hardware issues, printer setup, cable problems — we dispatch to your Knoxville home, often same day. No waiting a week for an appointment window.
Sometimes all you need is someone who knows the answer. We offer phone and chat support to walk you through fixes, answer questions, and help you decide if an in-person visit is even necessary.
Ongoing peace of mind for a flat monthly rate. Ideal for households with elderly family members, remote workers, or anyone who just wants a trusted tech they can call anytime without per-incident charges.
New computer needs apps set up? Email account needs configuring? Microsoft 365, antivirus, printer drivers, password managers — we get your software ecosystem clean, organized, and working properly.
We provide patient, jargon-free tech support for elderly family members across Knoxville — helping with tablets, smartphones, email, video calls, and scam prevention with the same respect we'd show our own parents.
A personal IT relationship — not a ticket number and a callback window.
We respond to support requests typically within the hour during business hours, and we're available for urgent issues evenings and weekends. You're not waiting 3 days for a callback.
Remote access is only initiated with your explicit permission for each session. We use trusted, encrypted tools and never maintain persistent access to your devices without your knowledge.
Per-incident pricing for one-off problems, or a flat monthly plan for households that need regular support. No surprise bills, no minimum hours, no trip fees hidden in the fine print.
Questions Knoxville homeowners ask about remote and on-call tech support.
One-time fixes or ongoing monthly plans — serving all of Knoxville, Farragut, Oak Ridge, Powell, and surrounding communities.